Handling Difficult Conversations: An Essential Leadership Competency

Handling Difficult Conversations: An Essential Leadership Competency

Of all the traits we associate with successful leaders, effective communication is the strongest determining factor of leadership success. But when it comes to the many difficult conversations a leader must handle on any given day, the challenge can be daunting. Whether announcing an unpopular change, reprimanding an employee, negotiating a salary, conducting a performance review, resolving conflict, or delivering negative feedback, tact and diplomacy must be applied. The key is to learn and apply highly effective
communication techniques and skills that will get the results you want, while keeping quality relationships.

Continuing Education Offered: 3.00 HRCI, 3.00 SHRM, 3.00 CLE credit per attendee request prior to event, and 3.00 HR & Management/Supervision Compliance Certificate Credits. HR Certification Institute’s® (www.HRCI.org) official seal confirms that the Illinois Chamber meets the criteria forpre-approved recertification credit(s) for anyof HRCI’s eight credentials, including SPHR®and PHR®.